Knowledge base about effective chat support

Check out that checklist

Check out that checklist

Rok 2023 okazał się niezwykle udany dla naszej firmy. Dzięki nieustannemu zaangażowaniu zespołu oraz innowacyjnym rozwiązaniom, udało nam się osiągnąć znaczące rezultaty, które chcemy z dumą podzielić się z naszymi klientami i społecznością.

Play by your rules

Play by your rules

Rok 2023 okazał się niezwykle udany dla naszej firmy. Dzięki nieustannemu zaangażowaniu zespołu oraz innowacyjnym rozwiązaniom, udało nam się osiągnąć znaczące rezultaty, które chcemy z dumą podzielić się z naszymi klientami i społecznością.

Welcome to Super Trainer

Welcome to Super Trainer

Rok 2023 okazał się niezwykle udany dla naszej firmy. Dzięki nieustannemu zaangażowaniu zespołu oraz innowacyjnym rozwiązaniom, udało nam się osiągnąć znaczące rezultaty, które chcemy z dumą podzielić się z naszymi klientami i społecznością.

End on a High Note: How to Finish a Chat Conversation Politely

End on a High Note: How to Finish a Chat Conversation Politely

Over this series, we've transformed the role of the chat agent from a passive responder to a proactive powerhouse. We've turned chat into a primary sales channel, learned to guide…

Go Beyond Support: Uncover Needs and Drive Sales

Go Beyond Support: Uncover Needs and Drive Sales

Imagine you have two advisors. The first is a librarian: you ask for a book, and they find that exact book for you. They are accurate and efficient. The second…

Leave No Question Unanswered: The Art of Thorough Support

Leave No Question Unanswered: The Art of Thorough Support

Imagine going to the doctor with a specific concern. They give you a quick answer and then show you the door. You might leave feeling like you got a solution,…

Be Your Customer’s Guide: Don’t Let Them Get Lost

Be Your Customer's Guide: Don't Let Them Get Lost

Your website is full of possibilities, and you’re the one who helps customers unlock them. Choosing a car, exploring options, or applying for financing can be exciting, but also a…

Wrap It Up, But Keep Them Moving!

Wrap It Up, But Keep Them Moving!

You wouldn’t leave a business meeting without wrapping things up first... right? So why leave your customer hanging at the end of a chat! Even the shortest conversation is a…

From Reactive to Remarkable! The Power of Taking Initiative in Chat.

From Reactive to Remarkable! The Power of Taking Initiative in Chat.

You’re great at answering questions. But what if you could do more than just respond? What if you could lead the entire conversation?Picture this: a waiter brings your order exactly…

Lead the Conversation: How to Guide Customers to a Solution

Lead the Conversation: How to Guide Customers to a Solution

Imagine you're visiting a new city. You ask a local for directions. One person simply points down a street and walks away. Another asks, "What are you hoping to see?…

Talk Like a Human: The Importance of Empathy in Chat Support

Talk Like a Human: The Importance of Empathy in Chat Support

We've all been there: stuck in a loop with a chatbot that doesn’t understand, or talking to a support agent who replies with cold, scripted phrases. It’s frustrating. It makes…

More Conversations, More Sales: How to Proactively Initiate Chats

More Conversations, More Sales: How to Proactively Initiate Chats

Imagine your best salesperson standing silently in the corner of your showroom, waiting for customers to approach them first. It’s unthinkable, right? A great salesperson engages, asks questions, and starts…

Be There When Your Customers Need You: The Power of Online Availability

Be There When Your Customers Need You: The Power of Online Availability

It’s 10 PM on a Tuesday. One of your future customers has just tucked their kids into bed and finally has a quiet moment to explore their next big decision:…

Don’t Underestimate the Chat: It’s a Sales Powerhouse

Don't Underestimate the Chat: It's a Sales Powerhouse

What if the chat window on your website, often seen as just a customer support tool, was actually your most underrated salesperson? Many businesses treat live chat as a reactive…

[Academy] How to recruit the best chat agents

[Academy] How to recruit the best chat agents

It is very important to recruit right person into your livechat agents team. Get to know our recruitment process. https://youtu.be/mRA0BpKdWY0 Recruitment process 1. Chat with chatbot. First part of our recruitment…

[Academy] Maintaining the high quality of your chats over time

[Academy] Maintaining the high quality of your chats over time

It is very important to maintain the proper quality in your everyday chats. Today we share our set of best practices that we use everyday! https://youtu.be/rIs9Fr3ed-g Get the PDF handout

[Academy] How to configure a chat for proactive support?

[Academy] How to configure a chat for proactive support?

In order to use the chat tool properly, you can not just install it on the site and leave it on its own. It will, of course, fulfill some of…

[Academy] Use available information

[Academy] Use available information

How to use additional information provided by your livechat tool? Thanks to them you can personalize your chats to make it more smooth and effective! https://youtu.be/K4lVTp9K0tchttps://youtu.be/EOJgGql8b_w

[Academy] How to sell using chat?

[Academy] How to sell using chat?

Don't leave your customer alone on your website. You should be human and empathic. Try to help and try to advise. https://youtu.be/bvQXi91-17g Download checklist

[Academy] Proactive chat support

[Academy] Proactive chat support

Learn what you can do to make your livechat conversations more proactive. Most of proactive conversations end up with sales results. https://youtu.be/OmACLVY1mkQhttps://youtu.be/Rg5Un_Gh65M The more chats the better The more customers…

[Academy] Be available for your customers

[Academy] Be available for your customers

It is very important to generate as many livechat conversations as possible, because only when chatting to your customers you are able to influence them, to offer them some solution…

[Academy] Get to know your chat tool well

[Academy] Get to know your chat tool well

In this lesson we will show you the most important features of every livechat tool. You need to be able to use all of those features in your everyday work.…

Mistakes in chat support and how to avoid them

Mistakes in chat support and how to avoid them

It is important to develop a strong link with the customers to enhance your sales. The only way to develop those links is by providing the best quality services as…

Chat in marketing campaigns

Chat in marketing campaigns

LiveChat is an universal tool. Providing it on your website with experienced agents on the controls ensure high lead generating and great conversion. It’s used mostly for general customers service,…

5 ways to increase sales in e-commerce

5 ways to increase sales in e-commerce

Online shopping becomes more and more popular in the Internet age. It is not surprising - attractive prices, wide range of products makes customers want to buy online. But there…

Proactive vs. reactive chat

Proactive vs. reactive chat

One of the tools that we can use to increase sale in online shop is Live Chat. But first of all we should decide which strategy would be better –…

Usage of chat in real estates

Usage of chat in real estates

Chat or ready lead databases? Popularity of LiveChat tools and its wide possibilities make that kind of communication becoming ever more willingly used in various industries. Properly configured and leaded…