Super Vision app for LiveChat!
What is Super Vision?
Super Vision app lets you become a master in monitoring the work of your LiveChat agents. As a team manager, you can observe up to 8 ongoing chats simultaneously and see how they respond to your customer’s inquiries.
It’s a perfect tool to onboard your new agents to make sure they are doing well. Additionally, while reading their conversations inside the chat, you can whisper to your agent to help them handle any case.
When there are more than 8 chats conducted, you will be presented only with the first 8 conversations. The next ones appear as fast as you close any of the previous chat windows. No setup is needed for this plugin – it is ready-to-go right after installation. The app is turned off by default for LiveChat agents without an administrator role.
.BespokeChat – sales support and customer service for the real estate, automotive and other industries
- Live monitoring of up to 8 conversations at once
- Whispering to your agents with helpful tips & prompts
- Automatic appearance of next incoming chat and closure of ended chats
- Ability to monitor multiple chats at once
- Help your agents during their onboarding process
- Make sure your agents represent highest customer support standard
- Monitor response time of your agents in real time
- Avoid any mistakes your team could make
- Help your team react quickly and properly in difficult situations
- Increase your efficiency with super vision of experienced trainers/agents
- Visit LiveChat Marketplace and buy Super Vision
- From administrator account in LiveChat go to “Super Vision” in left menu
- You are going to see up to 8 chats from all LiveChat groups you have access to.
- New chats are going to appear if there is empty slot
- Each chat refresh automatically
- To whisper to all agents in chat just use input box at the bottom of each chat
- You can close a chat that you don’t want to see using “X” button
- Chat that was finished is going to be hidden after 60s
- 16.07.2020 – sound notifications switch
Super Vision is going to communicate with your LiveChat using API. The level of access to chats is a derivative of the user’s rights set inside LiveChat license. We do not store any of your information about the chats externally. We do store logins of supervisors using Super Vision for analytics purposes.