Super Vision app for LiveChat!
What is Super Vision?
Super Vision app lets you become a master in monitoring the work of other LiveChat agents. As a team manager, you can observe all of your ongoing chats (up to 8 on one screen) simultaneously and see how they respond to your customer’s inquiries. As an agent, you can watch the chats of your colleagues as a part of the onboarding process to learn from them.
It’s a perfect tool to onboard agents to make sure they are doing well. Additionally, while reading their conversations inside the chat, you can whisper to your agents to help them handle any case. You can use chat filtering to see chats only from selected agents and/or selected groups.
You are going to see what the customer is about to write thanks to sneak-peek functionality. You can also see that agent is about to send something to the customer. Use canned responses to help your agent even faster!
When there are more than 8 chats conducted, you will be presented only with the first 8 conversations. The next ones appear as fast as you close any of the previous chat windows. No setup is needed for this plugin – it is ready-to-go right after installation.
The app works for LiveChat admins as well as agents without an administrator role. Super Vision works best on the desktop. When using smaller screen resolutions the number of visible chat windows may be less than 8 to ensure comfortable use.
.BespokeChat – sales support and customer service for the real estate, automotive and other industries
- Live monitoring of up to 8 conversations at once
- Whispering to your agents with helpful tips & prompts
- Canned responses
- Chats filtering by agents and/or groups
- The automatic appearance of the next incoming chat and closure of ended chats
- See the delivery status of agent’s and customer’s messages
- Rich messages
- Clickable links
- Survey results visible inside chat
- Custom variables presentation
- Ability to monitor multiple chats at once
- Help your agents during their onboarding process
- Make sure your agents represent highest customer support standard
- Monitor response time of your agents in real time
- Avoid any mistakes your team could make
- Help your team react quickly and properly in difficult situations
- Increase your efficiency with super vision of experienced trainers/agents
- Visit LiveChat Marketplace and buy Super Vision
- In LiveChat go to “Super Vision” in the left menu
- You are going to see up to 8 chats from all LiveChat groups you have access to.
- New chats are going to appear if there is an empty slot
- Each chat refresh automatically
- To whisper to all agents in chat just use input box at the bottom of each chat
- You can close a chat that you don’t want to see using “X” button
- Chat that was finished is going to be hidden after 60s
- 16.07.2020 – sound notifications switch
- 03.11.2020 – messages sneak-peek, canned responses, chats filtering
- 19.11.2020 – the app is now also accessible for agents without an administration role
- 27.01.2021 – deliverability status, rich messages, and clickable links added, bug fixes
- 29.03.2021 – pre and post-chat surveys results are visible inside a chat, custom variables are visible in a tooltip over chat header, bug fixes
- 27.04.2021 – filter modal window is now responsive, bug fixes
- 01.06.2021 – bug fixes
Super Vision is going to communicate with your LiveChat using API. The level of access to chats is a derivative of the user’s rights set inside LiveChat license. We do not store any of your information about the chats externally. We do store logins of supervisors using Super Vision for analytics purposes.