Super Agent app for LiveChat!

Super Agent LiveChat app

What is Super Agent?

Super Agent Intro

Super Agent gives you superpowers to answer your chats even faster and to handle more of them easily. You can observe all of your ongoing chats on one screen without the need to constantly switch between each of them.

Do you need to handle numerous chats at once during your everyday agent work? Super Agent is here to help to make sure none of your customers is left behind. Answer all inquiries at lightning speed.

Each new chat appears automatically on the screen as well as new upcoming messages. Follow what customers are writing in multiple chats at once thanks to sneak peek functionality to better select which of the chats needs your attention next. You can use your canned responses as you did in the standard LiveChat’s messages view.

No setup is needed for this plugin – it is ready-to-go right after installation.

.BespokeChat – sales support and customer service for the real estate, automotive and other industries

Screens

Features

  • Live monitoring of up to 8 conversations at once
  • Whispering to your agents with helpful tips & prompts
  • Sneak-peek
  • Canned responses
  • Chats filtering by agents and/or groups
  • Automatic appearance of next incoming chat and closure of ended chats
  • See the delivery status of agent’s and customer’s messages
  • Rich messages
  • Clickable links
  • Survey results visible inside chat
  • Custom variables presentation

Benefits

  • Ability to answer to multiple chats at once
  • The automatic appearance of incoming chat
  • See what customers are writing before sending messages
  • Canned responses
  • Jump to standard chat view

Tutorial

  • Visit LiveChat Marketplace and buy Super Agent
  • In LiveChat go to “Super Agent” in the left menu
  • You are going to your ongoing chats
  • Each chat refresh automatically
  • Just type the message to aswear to your customer
  • Chat that was finished is going to be hidden after 60s

Changelog

  • 25.11.2020 – the app is published
  • 27.01.2021 – closing active chat, the delivery status of agent’s and customer’s messages, rich messages, clickable links, typing indicator added, bug fixes
  • 29.03.2021 – pre and post-chat surveys results are visible inside a chat, custom variables are visible in a tooltip over chat header, bug fixes

Privacy

Super Agent is going to communicate with your LiveChat using API. The level of access to chats is a derivative of the user’s rights set inside LiveChat license. We do not store any of your information about the chats externally. We do store logins of supervisors using Super Agent for analytics purposes. 

Contact

We wait for your feedback about our LiveChat apps at super-agent-app@bespokechat.com