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  • SOLUTIONS
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[Academy] How to recruit the best chat agents

[Academy] How to recruit the best chat agents

It is very important to recruit right person into your livechat agents team. Get to…

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[Academy] Maintaining the high quality of your chats over time

[Academy] Maintaining the high quality of your chats over time

It is very important to maintain the proper quality in your everyday chats. Today we…

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[Academy] How to configure a chat for proactive support?

[Academy] How to configure a chat for proactive support?

In order to use the chat tool properly, you can not just install it on…

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[Academy] Use available information

[Academy] Use available information

How to use additional information provided by your livechat tool? Thanks to them you can…

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[Academy] How to sell using chat?

[Academy] How to sell using chat?

Don't leave your customer alone on your website. You should be human and empathic. Try…

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[Academy] Proactive chat support

[Academy] Proactive chat support

Learn what you can do to make your livechat conversations more proactive. Most of proactive…

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[Academy] Be available for your customers

[Academy] Be available for your customers

It is very important to generate as many livechat conversations as possible, because only when…

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[Academy] Get to know your chat tool well

[Academy] Get to know your chat tool well

In this lesson we will show you the most important features of every livechat tool.…

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Mistakes in chat support and how to avoid them

Mistakes in chat support and how to avoid them

It is important to develop a strong link with the customers to enhance your sales.…

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