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Increase the number of sales conversations
Trained .BespokeChat agents will start a conversation with your website visitors, answer their questions and forward the contact straight to your sales department.
AUTOMOTIVE
0
%
of our chats end with a sales lead
leads with a phone number
92%
leads with an email
49%
REAL ESTATE
0
%
of our chats end with a sales lead
leads with a phone number
67%
leads with an email
97%
Don't keep the customer waiting
Every live chat conversation is a sales opportunity. Thanks to our expertise and a dedicated team of agents you will not miss a chance to convert your website visitor into a sales lead.
80% of our chats are initiated through proactive chat invitations
Our average time of first response is 19 seconds
*.BespokeChat data (2021)
Use the potential of online communication channels
Live chat is a must-have for every modern business. Research shows that customers today prefer asking quick questions via company website or Messenger instead of using traditional e-mail or telephone. By being present in these online communication channels, you will increase the number of your sales opportunities.
Customize your communication
to the customer’s needs
Stand out on the market with an innovative form of contact.
Don't worry about set-up, we'll do it for you!
We handle the chat implementation process from start to finish – technical installation, adjusting chat widget to match your brand colors, generating location – specific greetings for your customers – you can relax, we’ve got you covered. Don’t waste your time thinking about how to squeeze chat support into your employees’ already busy schedule, our team of agents will proactively engage with your website visitors even after your office hours.
We are available to your customers from 8:00 am to 11:00 pm, 7 days a week
You don’t have to worry about technical implementation and the availability of agents
Reduce service costs and improve quality
Our agents handle up to four chats simultaneously while maintaining the highest quality of customer service. Because they are focused on only one task, their work is more effective and cheaper than the average employee who must perform multiple activities like answering phone calls or replying to emails.
Outsource the chat service to a dedicated team of trained agents
Let your employees focus on their own work
Provide your sales with experienced chat support
Clients often ask repetitive questions that take up valuable time of your sales staff. We will train our live chat agents to answer these questions for you and to provide your sales team with hot leads ready to be converted into clients. Continuously expanding our knowledge of your products and services is our priority.
we have completed over one million chats
over 96% of customers are satisfied with the service provided by our agents
*.BespokeChat data (2021)
What we can do for you
our chat agents will provide real-time support to your customers whenever they require assistance – up to 24h/7
we will chat to your customers on your website, Messenger, WhatsApp, Apple Business Chat, Instagram, Google Business Messages and via SMS
You will receive sales leads directly to your CRM system immediately after the chat has ended
Our team of trainers will take care of chat quality and update the knowledge base about your products and services
we will engage with your Customers in English and Polish
You will have full integration of all chat related statistics with your Google Analytics
We give you access to a dedicated Online Panel with the history of all conversations, sales leads and other stats
We will tag chats with labels tailored to your specific needs
COMPANIES THAT HAVE TRUSTED US:
We can see the team’s high professionalism and commitment to ongoing conversations. External consultants are aware of the needs of potential customers of our company and quickly and effectively provide the necessary information. Besides, they provide us with many additional sales opportunities (…)
JOANNA GREISS-KUSZYNSKA
MANAGER OF BUSINESS DEVELOPMENT AND MARKETING DEPARTMENT OF TOYOTA NOWAKOWSKI
Thanks to .BespokeChat daily availability, our potential customers get their chance to ask a question at almost any time of the day, 7 days a week. We value reliability, flexibility and efficient communication and in our partnership with .BespokeChat we get mutual understanding of our needs and expectations. We can recommend partnership with .BespokeChat to anyone who values optimization in customer relationship management.
HANNA HYLINSKA
PCG.pl
Get to know ways to increase development of Your business thanks to .BespokeChat!