People create .BespokeChat
We know how important an individual approach to the Client is. That’s why we work with understanding and empathy.
Our team serves Customers through the chat on your website.
Provide your Clients with the best service
AUTOMOTIVE
of our chats end with
a sales lead
REAL ESTATE
of our chats end with
a sales lead
What do we do?
we support your customers on your behalf using LiveChat tool – up to 24h/7
we support Facebook Messenger messages sent by fans of your fanpage
we establish phone calls between the chatting customer and your company
we can send chat sales leads directly to your CRM / helpdesk system
we provide a group of trainers who take care of chats quality every day
we support english and polish
We're experts in chat service
We have over 500,000 chats in our account.
We know how to please the customer, as evidenced by user assessments
As many as 93% are satisfied with the service provided by our consultants (the global average is 86%*)
*Data from Live Chat Software Raport based on users ratings
We're always there, 24/7
More than 50% of potential customers visit websites and do shopping in the evening and at the weekend.
We’re available whenever your Customer needs help.
Receive sales leads and reports straight to your customer base
The constantly growing number of integrations between our system and external CRM and Helpdesk systems allows you to use the effects of our team’s work in a convenient way, without the need to implement additional software.
We're an extension
of the sales department
We break the ice with users entering on your website.
Contacts from potential customers go directly to your sales experts .
By choosing .BespokeChat
you're cutting customer service costs
Our agents serve a few websites at once and they’re able to conduct up to 4 conversations at the same time, without loss of quality.
Their work is cheaper and more effective.
Do you want to save some money?
We're constantly
learning
In .BespokeChat team learning process never ends.
Our experts are extending and updating their knowledge all the time so they could rise to the challenge.
So you don’t have to worry about training – we’re handling this for you.
Honesty and transparency
is our base
In our online dashboard you have an access to all conversations that have been conducted by our team.
We care about your opinion so you can give us suggestions to all these chats.
Instant response time
We know how important it is to react quickly for customers’ questions.
“First come, first served” that’s the rule that frequently works in decision making.
We’re totally aware of it and that’s why 22 seconds is the usual time of expectation to the first message.
Thanks to .BespokeChat team and their agents/consultants servicing our website, we noticed 50% growth (!) in conversion rate from potential customer to paying customer for our language courses on Lerni.us
BARTŁOMIEJ POSTEK
CEO & FOUNDER LERNI.US
Thanks for smooth implementation process. I have thought it would be much more complicated in the beginning of our cooperation.
MARCEL ROWIŃSKI
SENIOR PRODUCT OFFICER WEEGREE
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