Chat in marketing campaigns

LiveChat is an universal tool. Providing it on your website with experienced agents on the controls ensure high lead generating and great conversion. It’s used mostly for general customers service, which include answering their questions, redirect them to the sales office and generate leads. Although it may also have a different, more specific usage. Launching a campaign Most companies try to encourage potential customers to…

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5 ways to increase sales in e-commerce

Online shopping becomes more and more popular in the Internet age. It is not surprising - attractive prices, wide range of products makes customers want to buy online. But there is often a lack of advice from staff. That is where LiveChat comes in handy. Why is LiveChat worth? LiveChat enables live help on website, just like in real life. Chat agent can resolve customer…

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Proactive vs. reactive chat

One of the tools that we can use to increase sale in online shop is Live Chat. But first of all we should decide which strategy would be better – reactive or proactive chat. Explanation both of strategies you will find down below. Reactive chat is very popular, but it did not really help to increase sale and engage customers to conversation. Of course, even…

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