It’s 10 PM on a Tuesday. One of your future customers has just tucked their kids into bed and finally has a quiet moment to explore their next big decision: buying a car. They’re browsing your site, comparing models, getting excited… and then a key question pops into their mind. They spot your chat window - a glimmer of hope for a quick answer -…

What if the chat window on your website, often seen as just a customer support tool, was actually your most underrated salesperson? Many businesses treat live chat as a reactive line of defense - a place to answer questions and solve problems. But what if you started treating it as a proactive engine for growth? In this series, we'll explore 11 key elements to transform…

It is very important to recruit right person into your livechat agents team. Get to know our recruitment process.  https://youtu.be/mRA0BpKdWY0 Recruitment process 1. Chat with chatbot. First part of our recruitment process. The chatbot is available 24/7. In this part, we verify basic information, simulate talk with a client and check the speed and correctness of writing. Every conversation transcript is checked by our recruiter and…

It is very important to maintain the proper quality in your everyday chats. Today we share our set of best practices that we use everyday! https://youtu.be/rIs9Fr3ed-g Get the PDF handout

In order to use the chat tool properly, you can not just install it on the site and leave it on its own. It will, of course, fulfill some of its role, but will not allow you to get the effect of high-quality service that is so important and sales effects that you count on. Installing and configuring a chat on your website is the…

How to use additional information provided by your livechat tool? Thanks to them you can personalize your chats to make it more smooth and effective!  https://youtu.be/K4lVTp9K0tchttps://youtu.be/EOJgGql8b_w

Don't leave your customer alone on your website. You should be human and empathic. Try to help and try to advise. https://youtu.be/bvQXi91-17g Download checklist

Learn what you can do to make your livechat conversations more proactive. Most of proactive conversations end up with sales results. https://youtu.be/OmACLVY1mkQhttps://youtu.be/Rg5Un_Gh65M The more chats the better The more customers decide to use the chat, the more sales results you will get. Only by proactively conducting conversations your chat tool will give you sales results. The tool hanging on the website, not used by the…

It is very important to generate as many livechat conversations as possible, because only when chatting to your customers you are able to influence them, to offer them some solution or to generate sales leads.  https://youtu.be/ZF81eau7has