Imagine you're visiting a new city. You ask a local for directions. One person simply points down a street and walks away. Another asks, "What are you hoping to see? I know a great route that takes you past some hidden gems." Which person is more helpful? The first is a signpost; the second is a guide. In a chat conversation, your agents have the…

We've all been there: stuck in a loop with a chatbot that doesn’t understand, or talking to a support agent who replies with cold, scripted phrases. It’s frustrating. It makes you feel like you're not being heard. Now, ask yourself: what do your own chat conversations sound like? In a world increasingly dominated by automation, the most powerful tool you have to stand out is…

Imagine your best salesperson standing silently in the corner of your showroom, waiting for customers to approach them first. It’s unthinkable, right? A great salesperson engages, asks questions, and starts conversations. Yet, many businesses let their chat widget sit passively on their website, doing exactly that-waiting. If you want to transform your chat into a sales engine, you can't afford to be passive. It's time…

It is very important to recruit right person into your livechat agents team. Get to know our recruitment process.  https://youtu.be/mRA0BpKdWY0 Recruitment process 1. Chat with chatbot. First part of our recruitment process. The chatbot is available 24/7. In this part, we verify basic information, simulate talk with a client and check the speed and correctness of writing. Every conversation transcript is checked by our recruiter and…

It is very important to maintain the proper quality in your everyday chats. Today we share our set of best practices that we use everyday! https://youtu.be/rIs9Fr3ed-g Get the PDF handout

In order to use the chat tool properly, you can not just install it on the site and leave it on its own. It will, of course, fulfill some of its role, but will not allow you to get the effect of high-quality service that is so important and sales effects that you count on. Installing and configuring a chat on your website is the…

How to use additional information provided by your livechat tool? Thanks to them you can personalize your chats to make it more smooth and effective!  https://youtu.be/K4lVTp9K0tchttps://youtu.be/EOJgGql8b_w