So far…
You’ve seen that Super Trainer can remind, tag and guide agents in real time. Nice! But here’s where things get really interesting.
Because Super Trainer isn’t built on one‑size‑fits‑all logic. It’s built for you. Your chats, your flow, your daily reality. So why settle for “good enough”, when you can make it work exactly the way you need it to?
Quick recap:
Automations = IF this happens… THEN do that
Every automation in Super Trainer is built from two parts:
IF – conditions (also called triggers)
THEN – actions
When all IF conditions are met, Super Trainer steps in – quietly, instantly, right inside the chat. No buttons, extra thinking or “I’ll have to do it later”.
Combining triggers with AND logic
One rule is helpful.
But what happens when you start combining them?
That’s when Super Trainer stops feeling like a tool and starts feeling like someone who actually understands what’s going on in the chat.
Picture this:
A customer writes from WhatsApp. A couple of minutes later? Still no contact details. You already know how this story usually ends.
So instead of hoping the agent remembers, Super Trainer connects the dots for you!
If the chat comes from WhatsApp,
and IF there’s still no contact data
also IF enough time has passed…
Super Trainer reacts – reminding the agent, tagging the chat, updating progress on the checklist – all at once.
This is how you build automations that help instead of getting in the way.
Up next: Check out that checklist
Rules trigger actions.
But checklists tie everything together.
In the next guide, we’ll show you how Super Trainer uses checklists to:
visualize progress,
guide agents step by step,
and keep every chat on track.
Check out that checklist 👉🏻
Shortcut to a stress free chats!
Note, that these features are configured by admins – but they’re built for agents.
If this sounds like something that would make your chats smoother, faster or less stressful…
it might be worth showing it to your team lead 🔎.
