Super Trainer app for LiveChat!

What is the “analyzed chat” limit? 

Super Trainer analyzes your chats to see if any action should be triggered that fulfills automation’s conditions. There is a limit on how many chats will be examined by the Super Trainer. While selecting this limit, you should refer to your monthly chat traffic on your LiveChat licence.

What is an automation?

Automation is a set of conditions that trigger a set of actions that are realized when conditions are met. There should be at least one condition and one action assigned to an automation.

 What actions are available?

• Reminder – Sends a message visible only to a chat agent that aims to provide them with additional insight for conducting the chat.
• Checklist – A checklist is presented on the right from the chat conversation for chat agents. Once conditions are met, this point is marked as realized.
• Tag – Adds a tag of your selection to a chat. 

All actions are available in all monthly plans.

What are the basic conditions?

Currently, Super Trainer offers these basic conditions:  

• Trigger after set time + last chat message is from an agent
• Trigger after set time + last chat message is from a customer
• Trigger based on a customer’s contact data
• Trigger based on a customer’s message text
• Trigger based on an agent’s message text
• Trigger based on chat rating
• Trigger based on custom variable value
• Trigger based on seconds from chat start
• Trigger based on time
• Trigger based on weekdays
• Trigger if a chat source is Apple Business Chat
• Trigger if a chat source is Facebook Messenger
• Trigger if a chat source is Instagram
• Trigger if a chat source is WhatsApp
• Trigger if there’s no message sent from an agent
• Trigger when chat starts from a queue
• Trigger when this is the first chat with this customer 

What are the paid conditions?

On top of the basic conditions, there are also additional conditions available only in monthly paid plans:

Trigger based on LiveChat group

Trigger based on an assigned agent

• Trigger based on a customer’s messages language
• Trigger based on a tag attached
• Trigger based on URLs browsed by a customer
• Trigger based on custom variable value

 Will my plan be automatically upgraded to a paid plan after exceeding the limits?

No, your plan will not be automatically upgraded after exceeding the limits; you are just going to get an email notification informing you about exceeding the limit. If you are on a paid plan and wish to increase your limits, you will need to manually upgrade to a higher-tier plan or buy a one-time package to increase the analyzed chats limit. 

Is the payment automatically deducted?

No payment is required for the Free plan. You can optionally select a monthly paid plan or a one-time package – activating it requires LiveChat users with owner privileges to manage LiveChat payments. For users who subscribe to the monthly plan, the payment is automatically deducted every month. 

Will I be notified when I am approaching any limit of my plan?

No, you are going to get a notification only when you reach the analyzed chats limit. You can check your current use inside the app. 

What are one-time packages?

One-time packages increase your analyzed chat limit. It works when you reach your current monthly plan limit –  then each subsequent chat over the limit will be deducted from any available package.

What if the Pro plan doesn’t meet my needs?

If the highest-tier plan does not fully meet your requirements, you can check one-time packages or reach out to our support team. We may be able to offer customized solutions tailored to your specific needs.

Will the unused monthly limit carry over to the next month?

No, the unused limit from your current monthly plan will not carry over to the next month. Monthly limits reset at the beginning of each billing cycle, so it’s best to make the most of your available limits during each period. One-time packages are available as long as they are unused.