Be Your Customer's Guide: Don't Let Them Get Lost
Your website is full of possibilities, and you’re the one who helps customers unlock them. Choosing a car, exploring options, or applying for financing can be exciting, but also a…
Proactive manifest
Wrap It Up, But Keep Them Moving!
You wouldn’t leave a business meeting without wrapping things up first... right? So why leave your customer hanging at the end of a chat! Even the shortest conversation is a…
From Reactive to Remarkable! The Power of Taking Initiative in Chat.
You’re great at answering questions. But what if you could do more than just respond? What if you could lead the entire conversation?Picture this: a waiter brings your order exactly…
Lead the Conversation: How to Guide Customers to a Solution
Imagine you're visiting a new city. You ask a local for directions. One person simply points down a street and walks away. Another asks, "What are you hoping to see?…
Talk Like a Human: The Importance of Empathy in Chat Support
We've all been there: stuck in a loop with a chatbot that doesn’t understand, or talking to a support agent who replies with cold, scripted phrases. It’s frustrating. It makes…
More Conversations, More Sales: How to Proactively Initiate Chats
Imagine your best salesperson standing silently in the corner of your showroom, waiting for customers to approach them first. It’s unthinkable, right? A great salesperson engages, asks questions, and starts…
Be There When Your Customers Need You: The Power of Online Availability
It’s 10 PM on a Tuesday. One of your future customers has just tucked their kids into bed and finally has a quiet moment to explore their next big decision:…
Don't Underestimate the Chat: It's a Sales Powerhouse
What if the chat window on your website, often seen as just a customer support tool, was actually your most underrated salesperson? Many businesses treat live chat as a reactive…