Imagine you're visiting a new city. You ask a local for directions. One person simply points down a street and walks away. Another asks, "What are you hoping to see? I know a great route that takes you past some hidden gems." Which person is more helpful? The first is a signpost; the second is a guide. In a chat conversation, your agents have the…
We've all been there: stuck in a loop with a chatbot that doesn’t understand, or talking to a support agent who replies with cold, scripted phrases. It’s frustrating. It makes you feel like you're not being heard. Now, ask yourself: what do your own chat conversations sound like? In a world increasingly dominated by automation, the most powerful tool you have to stand out is…
Imagine your best salesperson standing silently in the corner of your showroom, waiting for customers to approach them first. It’s unthinkable, right? A great salesperson engages, asks questions, and starts conversations. Yet, many businesses let their chat widget sit passively on their website, doing exactly that-waiting. If you want to transform your chat into a sales engine, you can't afford to be passive. It's time…