We see that companies are not using the full potential of livechat tools​

That's why we created the proactive chat support manifesto.

DO NOT UNDERESTIMATE CHAT
IT IS A FULL-FLEDGED CHANNEL OF COMMUNICATION

GENERATE AS MANY CONVERSATIONS AS POSSIBLE, EACH CONTACT WITH THE CUSTOMER IS AN OPPORTUNITY FOR SALE

BE READY
TO ANSWER CHATS
WHEN THERE ARE
CUSTOMERS ON YOUR SITE

SPEAK IN
A HUMAN MANNER 
WITH KINDNESS WITH
THE CLIENT

TRY TO LEAD THE
CONVERSATION
AND TO BE READY
TO ANSWER
ALL THE QUESTIONS

DO NOT JUST ANSWER QUESTIONS – TAKE THE INITIATIVE

OFFER FURTHER ACTIONS
AND FINALIZE

GUIDE CUSTOMER
STEP BY STEP THROUGH THE BUYING PROCESS, DO NOT LET THE CUSTOMER GET LOST ON THE SITE

MAKE SURE THAT YOU HAVE ANSWERED ALL THE QUESTIONS

RESEARCH CUSTOMERS’ NEEDS
UPSELL AND CROSS-SELL

FINISH UP THE CONVERSATION POLITELY

Manifesto Header Photo

 

PROACTIVE CHAT SUPPORT

 MANIFESTO

 

DO NOT UNDERESTIMATE CHAT IT IS A FULL-FLEDGED
CHANNEL OF COMMUNICATION

BE READY TO ANSWER CHATS WHEN THERE ARE CUSTOMERS ON YOUR SITE

GENERATE AS MANY CONVERSATIONS AS POSSIBLE, EACH CONTACT WITH THE CUSTOMER IS  AN OPPORTUNITY FOR SALE

SPEAK IN A HUMAN MANNER 
WITH KINDNESS WITH THE CLIENT

TRY TO LEAD THE
CONVERSATION AND TO BE READY TO ANSWER ALL THE QUESTIONS

DO NOT JUST ANSWER  QUESTIONS – TAKE THE INITIATIVE

 OFFER FURTHER ACTIONS
 
AND FINALIZE

GUIDE CUSTOMER STEP BY STEP THROUGH  THE BUYING PROCESS, DO NOT LET THE CUSTOMER  GET LOST ON THE SITE


MAKE SURE THAT YOU HAVE
 ANSWERED ALL THE QUESTIONS

RESEARCH CUSTOMERS’ NEEDS UPSELL AND CROSS-SELL

FINISH UP THE  CONVERSATION 
POLITELY

Check .BespokeChat Academy course, which was created on the base of this Manifesto

It is a set of free video lessons showing how to effectively and proactively offer chat support.