We see that companies are not using the full potential of livechat tools
That's why we created the proactive chat support manifesto.
DO NOT UNDERESTIMATE CHAT
IT IS A FULL-FLEDGED CHANNEL OF COMMUNICATION
GENERATE AS MANY CONVERSATIONS AS POSSIBLE, EACH CONTACT WITH THE CUSTOMER IS AN OPPORTUNITY FOR SALE
BE READY
TO ANSWER CHATS
WHEN THERE ARE
CUSTOMERS ON YOUR SITE
SPEAK IN
A HUMAN MANNER
WITH KINDNESS WITH
THE CLIENT
TRY TO LEAD THE
CONVERSATION
AND TO BE READY
TO ANSWER
ALL THE QUESTIONS
DO NOT JUST ANSWER QUESTIONS – TAKE THE INITIATIVE
OFFER FURTHER ACTIONS
AND FINALIZE
GUIDE CUSTOMER
STEP BY STEP THROUGH THE BUYING PROCESS, DO NOT LET THE CUSTOMER GET LOST ON THE SITE
MAKE SURE THAT YOU HAVE ANSWERED ALL THE QUESTIONS
RESEARCH CUSTOMERS’ NEEDS
UPSELL AND CROSS-SELL
FINISH UP THE CONVERSATION POLITELY
PROACTIVE CHAT SUPPORT
MANIFESTO
DO NOT UNDERESTIMATE CHAT IT IS A FULL-FLEDGED
CHANNEL OF COMMUNICATION
BE READY TO ANSWER CHATS WHEN THERE ARE CUSTOMERS ON YOUR SITE
GENERATE AS MANY CONVERSATIONS AS POSSIBLE, EACH CONTACT WITH THE CUSTOMER IS AN OPPORTUNITY FOR SALE
SPEAK IN
A HUMAN MANNER
WITH KINDNESS WITH THE CLIENT
TRY TO LEAD THE
CONVERSATION AND TO BE READY TO ANSWER ALL THE QUESTIONS
DO NOT JUST ANSWER QUESTIONS – TAKE THE INITIATIVE
OFFER FURTHER ACTIONS
AND FINALIZE
GUIDE CUSTOMER STEP BY STEP THROUGH THE BUYING PROCESS, DO NOT LET THE CUSTOMER GET LOST ON THE SITE
MAKE SURE THAT YOU HAVE ANSWERED ALL THE QUESTIONS
RESEARCH CUSTOMERS’ NEEDS UPSELL AND CROSS-SELL
FINISH UP THE CONVERSATION
POLITELY
Check .BespokeChat Academy course, which was created on the base of this Manifesto
It is a set of free video lessons showing how to effectively and proactively offer chat support.